Owner Relations

Why Condo-Hotels, Fractional Ownership Hotels and Property Managers Choose OwnerRelations Technology

1. HomeOwner Website Solutions that improve communication and reduce costs
   We understand the challenges that you face dealing with owners. In a large property there could be hundreds of owners demanding your attention and expecting immediate response. "Where is my statement?", "What are these charges for?", "How come my room isn't rented out?"  These are some of the common Owner Inquiries you may hear (and those are the nice ones). 
   
   An effective HomeOwner Relations Website will immediately provide benefits to both management and homeowners by providing critical information like HomeOwner Rental Income Statements, Documents, property updates, room reservation status and messages online 24/7/365. For fractional ownership properties, additional tools and resources are available to enhance and improve service. Improved communication will mean fewer phone calls and greater owner satisfaction.
   
2. HomeOwner Accounting solutions designed specifically for your Condo Hotel or Fractional Property requirements
   Our focus is HomeOwner Accounting and HomeOwner Relations for Condo Hotels and Fractional Ownership Properties. 
   
   There are some reservation system companies that claim they provide HomeOwner Accounting solutions for Condo Hotels and Fractional Ownership properties, but it is not their primary focus. Their primary focus is the traditional hotel market, and that is where the bulk of their development resources goes. Trying to get a specific requirement added to meet your rental management agreement obligations can be next to impossible because they just don't have the time to focus on your requests. Our solutions have been designed with your requirements in mind, and we work with you on an ongoing basis to insure that your exact requirements are always met.
   
3. Secure Data Vault for Owner Information and details
   The average Property Manager will upgrade or change reservation or Property Management systems every 3-5 years. Reasons may include a change in Franchise Agreements, the need for additional services, inadequate support with a current supplier, or the need for a more robust system based on growing business requirements.
   
   Transition of historical data between reservation systems is a time consuming, expensive, and unreliable process, especially when it comes to HomeOwner Accounting and HomeOwner Financial Statements. More often then not, historical data cannot be transitioned due to incompatibilities between systems.
   
   By utilizing products and services provided by OwnerRelations Technology, owner data is secure, always available, and protected during any periods of transition or upgrades. Owners always have access to their details and financial statements, communication lines remain open, and owner trust is maintained. Accurate owner data will add value to your company.
   
   Protect your owner data by storing all their details, financial statements, and communication in a secure, reliable data vault provided by OwnerRelations Technology.
   
4. Enterprise Ready for managers with multiple properties
   Whether you run a single property or dozens in different geographic locations, OwnerRelations Technology can provide a robust enterprise based solution to meet all your Owner Accounting and Relationship Management requirements. New properties are easily added, and different property management or reservation systems can be used simultaneously to feed data in the OwnerRelations solution. Owners with units spanning multiple properties can access ALL their information through a single secure login.
   
   If your company is in the process of acquiring new properties, or planning to convert specific properties to condo hotels or fractional properties it is reassuring to know that a single enterprise system can meet each property's unique owner accounting and relationship management requirements whether you manage 1 or dozens of properties.
   
5. Support, Service, and a focus on your requirements and needs 
   Owner Accounting and Owner Relations is what we specialize in. In fact, it is ALL we specialize in. Have you looked at your current owner accounting process and wished it could be more efficient, do more things, and provide you and your owners with specific information related to your unique property considerations.
   
   Have you ever wanted a specific report developed but your Property Management System provider "didn't have the time" to develop it, or couldn't develop it because of other development commitments?
   
   Have you ever required service NOW, because your statements due date is here. Owner Relations Technology will be there when you need us most. Guaranteed.
   
6. Owner Relations is IMPORTANT
   If you don't think you need to communicate and maintain a solid relationship with your homeowners, think again.
   Although owner communication will not resolve all issues, it will show your owners that you care about providing them with the timely information that they need to gauge their investment and your service. Also, by using the internet as your communication tool, information is delivered promptly 24/7/365 and impact is monitored through a variety of built-in reporting tools.
   
7. Interfaces with different Property Management and Reservation Systems
   There are many excellent reservation systems available on the market today. OwnerRelations Technology has the ability to interface and work with many of these reservation and property management systems therefore giving you the best integrated solution available in the marketplace today.
   
   Because we don't have to maintain a Reservation or Property Management system, we focus all our energy and development resources delivering solutions to meet your homeowner accounting and relations management needs. When you have an homeowner accounting issue and need to get statements out NOW, we will be there to help you meet your deadlines. 
   
   Owner Accounting can be extremely complex in nature. Very few properties are similar in their accounting requirements, and few systems have the ability to meet all owner accounting and owner relations needs. We take owner accounting very seriously and make sure that the system meets your requirements today, and in the future.
   
8. ASP option eliminates the needs for expensive hardware and software maintenance and upgrades.
   OwnerRelations Technology can run on our servers as an ASP, or you can install it on your servers. By utilizing our servers, there is no need for expensive software and hardware upgrades, only a web browser. Anyone with access to the internet and a valid account can login into the secure network to generate reports, update information, or manage accounts.
   
   Our servers utilize the latest in Backup Technology, and redundancy for connections. In fact, we guarantee 99.99% uptime through our network. Your owners will have access to information 24/7/365.

Condo Hotel Software, Fractional Ownership and Owner Website Solutions

Running a Condo Hotel or Fractional property is challenging. Not only does your management team have to generate HomeOwner Accounting Statements based on your rental management agreement, and manage Accounts Receivable, you also need to communicate and get information to owners in a timely and efficient manner.

Owner Relations Technology has been working with Property Managers since 1993 and we understand the challenges you face. We provide and support robust, intuitive, and modern Condo Hotel and Fractional Hotel software designed to meet all your requirements.

As experts in the area of condo-hotel and Fractional Hotel owner accounting and Accounting receivables software,  we work with your management team to insure that you provide the best service possible to your owners.